Refund and Return Policy – Chicken Chapin
At Chicken Chapin, we strive to offer high-quality products and exceptional service. If, for any reason, you are not satisfied with your order, we have established the following refund and return policies to ensure your complete satisfaction:
Refunds:
Restaurant Errors: In the event of errors made by Chicken Chapin, such as incorrect products, missing items, or items in poor condition, we offer a full refund.
Quality Issues: If you encounter evident quality issues with the products you have purchased, contact us immediately. We will assess the situation and, if necessary, proceed with a full or partial refund, as applicable.
Order Cancellation: You can cancel your order and receive a full refund if you notify us before we have started its preparation. Once preparation has begun, partial return policies will apply.
Returns:
Incorrect or Defective Products: We accept returns of incorrect or defective products. Items must be returned in their original packaging and with the purchase receipt.
Return Period: Returns must be requested within 24 hours of receiving the order. After this period, returns will not be accepted unless there are evident quality issues.
Refunds and Returns Process:
Notification: To request a refund or return, contact our customer service team at 704 200 8735 within the specified timeframe.
Assessment: We will review your request and, if necessary, ask for additional information to better understand the issue.
Approval: Once the request is approved, we will process the refund or coordinate the return as appropriate.
Exceptions:
Change of Mind: Returns or refunds will not be accepted due to customer changes of mind.
Consumed Products: Partially consumed products are not eligible for return or refund.
At Chicken Chapin, we value our customers and strive to provide an exceptional culinary experience. We are always here to resolve any issues and ensure your satisfaction. Thank you for choosing us!
Chicken Chapin [Chicken Chapin – 704 200 8735] [02/05/2024]